Our Policy

Nomad Footwear reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

We are open for business Monday through Friday (except holidays) 8:00AM-5:00PM P.S.T
Make sure to double check the information you have entered before you check out such as:

• Your name as it appears on the card
• The Billing address on file with your card issuer.
• Card number
• Card expiration date.
• Card Verification (CID) Number

Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order we will void the amount to be released back to the card.

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

All orders will be processed at 8:00 AM P.S.T.

• If you order before 8:00 AM P.S.T., we will start processing the same day.
• If you order after 8:00 AM P.S.T., we will start processing the following business day.

Orders can be canceled or changed without cancellation fee before its processing time.

Orders can be canceled or changed with Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time.

All shipped out orders cannot be canceled. You have to receive it first and get the RMA number from us in order to return it back to us (Our standard return policy will be applied). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically deducted from the amount from the item returned.

Shipping charges are calculated based on the delivery type selected, weight of the products, the destination and the number of items in your shopping basket. After you enter all the required information in your shopping basket, our system will automatically calculate shipping charges and estimated delivery dates will be calculated.

If you would like your order to start processing on the same day you place your order, then orders should be placed by 8:00AM P.S.T. Otherwise, the order will not start processing until the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

"Estimated delivery dates" include order processing time plus transit time & does not include Holidays.

US Ground / USPS Mail

• See estimated delivery dates during check out. The delivery time to APO/FPO addresses varies dramatically. Sometimes delivery can take weeks.

US Air Economy / US Air Express / US Air Expedited

• See estimated delivery dates during check out.

US Postal Service - International Priority & EMS

• Delivery dates will vary depending on your country.

Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

♦ Signature

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to shipper; Address Change; and/or Re-Ship).

♦ Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Also, the manufacturer may be closed for to certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.

♦ Sales Tax

We apply sales tax on purchases shipped to California.

♦ Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Discount coupons only apply to online orders. Clearance, Sale items, and Exchange Orders are excluded from coupon discounts. Discount Coupons will only apply to in stock item(s), and will be excluded from all back order Item(s). Discount coupons cannot be doubled with price match discount.

• Coupon codes and promotions cannot be applied to an order that has already been placed.
• Orders that have already been placed with previous promotions are not eligible for current promotions.
• Coupon code and promotional offers are only valid during the time frame indicated

• Offer available while supplies last.
• Limited one gift per order.
• Free gift is for the original (new) qualified orders only.
• Exchange orders or sale items are excluded from Free Gift.
• If your order is returned the Free Gift must be included otherwise, item will be charged.

If you are requesting a price match you must provide the competitor's website address and item(s) price in the comment box before we process your order. (Comment box is located at the bottom of the check out page when placing an online order) We will match the price by refunding you the difference!

Please read the following:

• Price match only applies to the identical item & color found on competitor's website.
• Price match discount cannot be doubled with our discount coupons.
• All Price match items are final sales, No Exchange! No Return!
• We will price match only to competitor's regular price.
  (We do not price match for competitor's free offers, special offers, membership price, coupons, promotions, rebates, wholesale price, clearance, sales, discontinued, used, damaged, returned, displayed, or closeout prices.)

Once we ship your order you may receive an email from us which will include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. We use mostly UPS, FedEx, and USPS for international shipping. You may also sign into your Nomad Footwear account at any time to review order history and tracking details once available. If we don't have your email address or you did not receive a tracking number, please email at info@nomadfootwear.com or call at 714-522-6900 to find out your tracking information.

If you are not satisfied with your item(s), we will gladly exchange or refund all qualifying item(s). All merchandise must be returned in new and its original factory condition and packaging as you received it.

♦ Return Instructions

Step 1: Contact us within 7 calendar days from the delivery and request RMA (Return Merchandise Authorization) number via e-mail at info@nomadfootwear.com or phone: 800-715-5003.

Step 2: Read & follow the required instructions on the "Return Merchandise Form" (backside of "Sales Invoice"). Download Return Form

Step 3: Fill out the form completely & write your RMA# on the form & the outside of a shipping box. (Do not use Envelopes)

Step 4: Return the item(s) in original condition and packaging to: Nomad Footwear, 112 E. Orangethorpe Ave. Anaheim, CA 92801. The package must be post-marked in 5 calendar days from RMA issue-date.

♦♦ PLEASE BE AWARE THAT:

• Returns will not be accepted without a pre-authorization.
• Items cannot be worn or tried on, must be odor free & in original packaging with all tags attached, otherwise the items will be sent back to you at your expense. (See more examples)
• All shipping charges are non-refundable. Shipping cost (including Free Shipping Promotions when purchasing) will be deducted from your refund/exchanges.
• Customers are responsible for the return postage.
• Costume wigs, costume wear, beards, moustaches, costume eyelashes, costume masks, hats, headwear, accessories, color rings, african american wigs, and all clearance (sale, close out) items are FINAL SALE. Also, any items quantity of 3 or more on same item and color are considered FINAL SALE. They are NOT RETURNABLE OR EXCHANGEABLE. Please review contents in the cart before ordering.
• Depending on conditions of the returned merchandise, additional fees, up to 75% of the original purchase price, may be charged. Examples for an additional fee, but not limited to these, are; late returns, incomplete packaging without literature, accessories, tags, damaged item box, or a product has been altered in any way.

♦ STORE CREDIT

Free Restocking Fee

No restocking fee will be charged for Store Credit towards your next purchase. Store credit is valid for any purchase on Nomad Footwear. To redeem store credit, the registered account holder should place a phone-order through a customer service. Store credit is valid for one (1) year. A refund of store credit is subject to a restocking fee.

♦ EXCHANGE

Free Restocking Fee with the first 3 exchanges.

- If the exchange item(s) costs more, you will be contacted for the payment information.
- If the exchange item(s) costs less, you will receive a store credit.

After 3rd exchange, a restocking fee of $10 per item or 15% will be charged. A refund, when the exchange orders are out of stock, is subject to a restocking fee. Returns and exchanges will be processed within two weeks of receipts. Discount coupons are not transferable.

♦ REFUND

All refunds are subject to a restocking fee of $10 per item or 15% (whichever is greater). A refund will be issued in the original form of payment. A refund will be posted on your credit card account in two weeks.